FAQ

Check out our Frequently Asked Questions below. If you still need help please contact me.

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How do I access my purchases?

After checkout, you’ll see a link on the order confirmation page where you can download your resources right away.

You’ll also receive two emails within a few minutes:

  • A receipt email with a link back to your order confirmation page
  • A separate download email with direct links to your files

If you don’t see the emails, be sure to check your spam or promotions folder for a message from Tarheelstate Teacher with the subject line “Your downloads are here.”

How do I open a ZIP file?

Some resources contain multiple PDFs and may be shared as a zipped folder to make downloading faster. Once you’ve downloaded the zipped folder to your computer, right click or double click on the zipped folder in your downloads folder.  In the menu that pops up, select “extract all” or “unzip”.  You will have the option to show the extracted files when complete.  Click “extract” and your files will be open and accessible in the folder you designated.

If you have any trouble, just reach out!

I've purchased from your store before. How do I access those purchases?

If you've made purchases at Tarheelstate Teacher prior to March 2026, I've transitioned to a new website store on Shopify. I have a record of all past purchases and am happy to transfer any resources you previously purchased to your new account.

Just send a message to Tammy at tarheelstateteacher@gmai.com and I'll get you set up within 48 hours of receiving your email. *Please include the email you used to make your purchase. If you have multiple emails and cannot remember which was used, you may include more than one possible email.

Can I share with other teachers?

When you make a purchase from the Tarheelstate Teacher Shopify store, you are purchasing an individual license for one teacher. If another teacher plans to use the resource, please share a link to the product so they can purchase their own copy. You may reach out for a discount to purchase multiple licenses for a reduced cost.

Copying any part of my resources and placing it on the internet in any form is a violation of the Digital Millennium Copyright Act (DCMA).

Please respect my intellectual property by not redistributing any files you purchase electronically, through blogs, email, school servers, or by making multiple copies to share with your colleagues.

Thank you for understanding and I hope you appreciate the work that went into creating resources for your classroom.

Can I pay with a purchase order?

Does my purchase include updates?

Yes! If I make updates to a resource, those new files get updated in my Shopify store. You’ll always have access to the newest version in your account.

Refunds & Exchanges

What is your refund policy?

All purchases are delivered digitally. Because digital files like PDFs, PowerPoint files, and Google Slides are access immediately and can’t be returned once downloaded, all sales are considered final and nonrefundable.

Please read resource descriptions carefully to ensure they are a good fit. If you accidentally made a duplicate purchase or bought the wrong resource, please email me at tammy@tarheelstateteacher.com .

Have a question I haven't answered?